Refund and Return Policy for CutieBeautyPronie

Effective Date: December 20, 2024

At CutieBeautyPronie, we are committed to providing our customers with high-quality luxury athletic footwear and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer a clear and fair refund and return policy to ensure your peace of mind.

1. Eligibility for Returns

We accept returns for items purchased directly from CutieBeautyPronie within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in original condition, and in its original packaging (including shoe box, dust bags, etc.).
  • The item must be free from any signs of wear, stains, or damage, including scuff marks on shoes, scratches, or any form of alteration.
  • All original tags and labels must still be attached.
  • You must have a valid receipt or proof of purchase.

Please note: Some items, such as final sale or clearance products, may not be eligible for return. Please check the product description or contact us directly to confirm the return policy on such items.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Please email us at info@cutiebeautypronie.com or call us at (620) 879-2498 with your order number and a brief description of the issue. We will provide you with a return authorization number (RMA) and further instructions on how to return the item.

  2. Prepare the Return: Securely package the item with its original packaging, including all accessories (dust bags, tags, etc.). Ensure the item is in resalable condition. Clearly write your RMA number on the return label.

  3. Ship the Return: We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments. Please ship your return to the following address:

    CutieBeautyPronie Returns
    810 E 1st Ave
    Caney, Kansas
    USA

Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged items).

3. Refunds and Processing Time

Once we receive your returned item and verify that it meets the above criteria, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you used a credit card, the refund will be credited back to that card.
  • Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the return. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Restocking Fees: In rare cases, we may charge a restocking fee of up to 15% on returned items to cover the cost of inspecting, repackaging, and restocking the item.

Late or Missing Refunds: If you haven’t received your refund within the stated timeframe, please check your bank account again or contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at info@cutiebeautypronie.com.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, you will need to follow the return process outlined above and place a new order for the item of your choice. We recommend contacting our customer service team for assistance in ensuring that the new item is available before returning your original purchase.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@cutiebeautypronie.com or call us at (620) 879-2498. We will arrange for a return or exchange of the item at no extra cost to you. You may be asked to provide photos of the damage or defect to facilitate the process.

6. Final Sale Items

Certain items may be marked as final sale and cannot be returned or exchanged. These items include, but are not limited to:

  • Gift Cards
  • Discounted or Clearance items
  • Personalized or custom-made items

Please carefully review the product description for any final sale items before completing your purchase. If you have any questions, feel free to contact us before placing an order.

7. International Returns

For customers outside the United States, international returns will be accepted, but the return shipping costs are the responsibility of the customer. Please note that any customs fees, duties, or taxes associated with international returns will not be refunded. We recommend using a trackable shipping service and obtaining shipping insurance for your return.

8. Customer Service

If you have any questions about our Refund and Return Policy, or need assistance with your return, please do not hesitate to contact our customer service team:

At CutieBeautyPronie, your satisfaction is our priority. We are here to ensure that your shopping experience is enjoyable and seamless. If you have any issues with your order, we’ll work with you to resolve them as quickly as possible.

By shopping at CutieBeautyPronie, you agree to the terms outlined in this Refund and Return Policy. We strive to make your purchase experience as smooth and stress-free as possible, and we appreciate your trust in us to provide luxury athletic footwear that meets your high standards. Thank you for choosing CutieBeautyPronie.