RETURN & EXCHANGE POLICY | CUTIEBEAUTYPRONIE

Effective Date: February 21, 2025

At CUTIEBEAUTYPRONIE, customer satisfaction is our priority. We offer a hassle-free return and exchange policy to ensure you are happy with your purchase. If you are not completely satisfied, you may return or exchange your item under the following conditions.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges under the following conditions:

  • The request must be made within 30 days of the purchase date.
  • The item must be unused, unworn, and in its original packaging, including all accessories and tags.
  • The item must be free from damage, dirt, or any signs of wear caused by the customer.
  • Custom-made, personalized, or final-sale items cannot be returned or exchanged unless defective.
  • Clearance and promotional items are non-refundable unless they arrive damaged.

2. HOW TO REQUEST A RETURN OR EXCHANGE

To start a return or exchange, please follow these steps:

  • Step 1: Contact our customer service at info@cutiebeautypronie.com with your order number, product details, and reason for return.
  • Step 2: Our team will review your request and provide a return authorization number and shipping instructions.
  • Step 3: Pack the item securely in its original packaging and ship it to the provided return address.
  • Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. REFUND PROCESS

Once your return is approved, a refund will be issued using the original payment method. Refund details:

  • Credit/Debit Card Payments: Refunds will appear in your account within 5-10 business days, depending on your bank’s processing time.
  • PayPal Payments: Refunds will be credited back to your PayPal account within 3-5 business days.
  • Store Credit: Customers can opt for store credit instead of a refund.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.

4. EXCHANGES

  • If you need to exchange an item for a different size or color, follow the return request process above.
  • Once we receive and approve the return, we will ship the replacement item at no extra cost for domestic orders.
  • International customers may be responsible for additional shipping charges.

5. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs, at no extra charge.

6. NON-RETURNABLE ITEMS

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Worn or used shoes.
  • Custom-made or personalized sneakers.
  • Clearance or final-sale items.

7. LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days, please:

  • Check your bank or PayPal account for any pending transactions.
  • Contact your bank or credit card provider, as processing times may vary.
  • Reach out to us at info@cutiebeautypronie.com for further assistance.

8. RETURN SHIPPING ADDRESS & CUSTOMER SUPPORT

For return or exchange inquiries, please contact our support team:

📍 Address: 810 E 1st Ave, Caney, Kansas
📞 Phone: (620) 879-2498
📧 Email: info@cutiebeautypronie.com
🌐 Website: https://cutiebeautypronie.com

Thank you for shopping with CUTIEBEAUTYPRONIE. We are committed to providing high-quality footwear and excellent customer service!